Safety
What she does when something sounds wrong
Meenira is not a doctor and not an emergency service. She notices — a fall, chest pain, dizziness, a stranger asking for money — and tells you fast, at one of three levels: worth knowing, needs you today, or possible emergency. A fixed set of hard signals sets a floor the AI cannot lower. The decision, and the call to a doctor or 108, stays with you.
Three levels, and what each one means
After every call, Meenira decides how urgently to reach you. There are only three levels, and the words on your message match them:
| Level | What it means | What you get |
|---|---|---|
| Worth knowing | Low mood, a small complaint, a small need. A call from you when you can would be kind. | Mentioned in the summary; a soft flag on your Home page |
| Needs you today | New or worsening pain, a fall, not eating, a stranger asking for money, real distress. | An urgent message straight away, before the summary |
| Possible emergency | Chest pain, breathlessness, a fall they could not get up from, signs of a stroke, confusion. | An urgent message straight away, marked as an emergency |
An emergency flag cannot be put away from your Home page until you have read the call.
The floor the AI cannot lower
Two things decide the level. An AI reads the whole conversation and weighs it: is this new, is it worse than yesterday, is the same mild complaint being mentioned for a third week. Underneath it, a fixed list of hard signals — in each of the eleven languages — sets a minimum level the AI is not allowed to go below. If your mother says her chest hurts, the level is "possible emergency" whatever else the AI concludes. If your father says he fell, it is at least "needs you today". The AI can raise the level; it can never lower it.
The same is true of the words you read. Every figure in the headline of an alert — a time, a duration, a dose — is checked against what your parent actually said; a number that does not appear in the call is removed rather than guessed.
What she says to your parent in the moment
If your parent describes something that sounds like an emergency, Meenira tells them, calmly, to call 108 or 112 right now, says that she is telling you immediately, and does. If your parent sounds in despair, she stays warm, gives the Tele-MANAS number (14416) and Elderline (14567), and tells you — never in secret, never as a substitute for you.
What she will never do
- Diagnose, name a condition, or interpret a report or a reading.
- Suggest a dose, or tell your parent to stop or start a medicine.
- Reassure your parent that a symptom is nothing — that is not hers to say.
- Ask for a one-time code, a bank account, a card number or an Aadhaar number, or encourage your parent to share one with anyone.
- Pretend to be a person, a relative or a nurse.
- Keep a worry from you because your parent said "don't tell him". Confidences about life are kept; signs of danger are not.
Scams
Elderly people in India are rung every day by someone claiming to be the bank, the police, or the phone company. Meenira's rule is simple and she repeats it when it comes up: nobody genuine will ever ask for a code or money over the phone; put the phone down and ring your family. If your parent mentions such a call, you are told the same morning, and the notes keep the fact that it happened while dropping any number that was spoken.
What you control
- Pause, change the time, or stop — in a tap, from your Home page.
- Tell her what is worth asking about: the knee, the tablets after breakfast, the neighbour's roof.
- See everything she remembers, and correct or remove it.
- Download everything we hold about your parent; stopping deletes the notes.
Honest limits
Meenira hears what is said on a short phone call. She cannot see your parent, cannot check a pulse, and cannot ring an ambulance. Phones are switched off, networks fail, and a parent who says "I'm fine" when they are not will sometimes be believed. She is a daily presence alongside your own calls, your parent's neighbours and their doctor — not a replacement for any of them.
Hear how a call sounds What we keep