Refunds
Refunds and cancellation
The first 14 days are free and nothing is charged before day 15. Cancel any time from your Home page: before day 15 you pay nothing; after that the plan ends at the end of the paid month. A month already started is not refunded, except for calls we failed to deliver or a duplicate or wrong charge.
The free first 2 weeks
The first 14 days are free. During them Meenira calls two days a week, whatever plan you chose. To start, you set up a UPI AutoPay or card mandate through Razorpay. Nothing is charged before day 15.
What you pay
From day 15 you are charged monthly, in advance, at the price of the plan you chose: ₹300 a month for 2 calling days a week, ₹400 for 3, ₹500 for 4, ₹600 for 5, ₹700 for 6 and ₹800 for every day. Prices include GST. The full table is on the pricing page.
As RBI rules for e-mandates require, Razorpay or your bank sends you a notice before each automatic debit.
Cancelling
You can cancel at any time from your Home page, in a tap, with no reason to give.
- Before day 15: nothing is charged, ever.
- After day 15: the cancellation takes effect at the end of the month you have already paid for. The calls continue until then, and no further charges are made.
Refunds
We do not refund a month that has already started, with two exceptions:
- Calls we failed to deliver. If Meenira does not deliver the calls in your plan because of a fault on our side — for example, an outage in our telephone service — we refund or credit the undelivered calls pro rata, on request.
- Duplicate or wrong charges. If you are charged twice, or charged the wrong amount, we refund the charge in full.
Refunds go back to the original payment method through Razorpay, usually within 5–7 working days.
How to ask
Email [email protected] from the address on your account, with the date and amount of the charge. We reply within 2 working days.
The rest of the terms are on the terms page.